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Beyond working hours, we are always online. There are no closing hours to chat with us. If you need us, we're here. We will not let you down whether you are located in Paris, Amsterdam or Spain.
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Uncode | Qualified and Approved BasWare Support for End Customers and IT Services Company
What we do
Need a hand? Our live support is there for you.
Expert in the Purchase to Pay domain, we support companies in the Basware and Kofax support function to help you deal with your daily issues via our online support platform.
BOOST BASWARE PERFORMANCE
All our tickets are processed and tested by Basware expert consultants.
TAKEN INTO ACCOUNT WITHIN 1HR MAX.
Your BasWare enhancement or incident request is assigned to one of our consultants from the start.
BILLING PER MINUTE
A business model based on a minute billing system.
FREE SUPPORT
Open a free support ticket to get a pre-analysis and an estimate of your needs.
SUPPORT 24/7
Our support is available via the platform 24/7.
4 HOURS ON AVERAGE
4 hours! This is the average processing time for each ticket.
+1140
TICKETS PROCESSED
6
ONLINE SUPPORT
9
HAPPY CLIENTS
+4380
COFFEE CUPS
Consulting in Purchase To Pay & Dematerialization Solution
With more than 10 years of experience in Purchase To Pay advice on BasWare technology, we strive to achieve the following objectives: advise, develop, empower, improve and maintain your BasWare solution.
Our goal is to develop your skills, allow you to feel more confident and maintain your solution yourself. We work strictly with you and do research to first understand your needs and the needs of your business teams or customers. We work with large companies as well as with small and medium-sized companies in different sectors and we use the latest communication technologies to guarantee you a level of service equivalent to a service on site.
Design and Development of Basware Solutions
We are continuously working on improving our Basware solutions for our customers. Our expertise on BasWare solutions allows you to benefit from preconfigured solutions for your BasWare architecture.
In the event that you only need a specific change or an anomaly correction for your BasWare solution. You can tell us what you need and we will provide you with an estimate as soon as possible.
For extended support of your BasWare solution, our dedicated team is at your disposal via the Support section. You can ask as many questions as you want, including pre-request questions, technical questions, bug reports, suggestions, etc.
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We love Basware solutions so much that we keep talking about it in our blog.
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Blog | Uncode - Share Our BasWare Knowledge!
SAP F110 – Recurring errors in the payment process
Whether you are an SAP consultant or a regular SAP user, it is common to make payments to suppliers or carry out tests on this process. However, it may sometimes happen that the invoice is not taken into account or is not eligible for payment, for various reasons. Even if you make every effort, it can be difficult to determine the underlying cause of the problem, even when the invoice is correctly recorded.
SAP Finance support offer: maintenance, evolutions and corrections
SAP software is widely used by companies for managing their financial processes, including the Purchase to Pay (P2P) cycle. However, maintaining an SAP system can be complex and time-consuming, which can impact business performance. That's why our SAP Finance support offering is designed to help companies maintain and improve their SAP Finance system efficiently.
BasWare IP Master – Unable to save the invoice if the date is greater than March 15, 2023
In versions of BasWare IP (Invoice Processing) prior to IP version 5.1.x, it turns out that there is a bug preventing the saving of an invoice if it contains a date field with a value later than 03/15/2023.
How our BasWare support offering can help your business?
At Uncode, we are proud to offer a global support offer for the BasWare software package. Our team of experts is here to help you resolve technical issues and maximize the use of your BasWare solution. In this article, we'll explain how our BasWare global support offering can help your business.
BasWare IP ThinClient – Error Message “Security Check Fails”
You are currently using the BasWare IP ThinClient solution and you are experiencing the following error message in your BasWare IP ThinClient application: "Security Check Fails ...", find out in this article how we solved this problem ...
How it works?
You are interested in our services and want to know more before contacting us or getting started? This article is made for you!
Energize your Application Night with BasWare IFace
You maintain the BasWare solution or are responsible for the BasWare solution in your business and your solution uses the BasWare IFace Service application to manage the automation of its tasks...
What we read in January and February 2018
Find in this article all our readings of the month of January 2018
How do you track the integration of your KOFAX documents into BasWare?
You maintain the BasWare solution or are responsible for the BasWare solution in your business and your solution uses a third-party software package to capture and index documents... How do you ensure that all your scanned, indexed and exported documents to BasWare are well integrated into it?