General Questions

For the moment, all our consultants are located in France (mainly in Paris)

Not only do we hire the best consultants in their field for the team, but we also assign requests to consultants who “really” know how to deal with them as quickly as possible.

All requests related to developments, Basware settings: new features, bug correction, modification of the presentation of fields, KPI Monitor requests, optimization of the Basware server, etc…

To contact us and create a ticket with our support, simply go to our Support section and fill out the form for your support request. After that, we will provide you with an estimate based on your request.
In case you accept the quote, we will send you a contract to sign electronically so that we can start working together at the best price.

You don’t need to choose a specific formula! Your billing will automatically be adjusted to your monthly consumption on a declining basis.

Packages available:

  • ON DEMAND package: € 129 per hour
  • BASIC package: € 119 per hour
  • STANDARD package: € 109 per hour
  • PREMIUM package: € 99 per hour

Examples:

  1. If the first month you consume more than 60 hours of production, you will directly benefit from a rate of € 99 per hour (PREMIUM Package).
  2. If the second month, you only used 6 hours of realization, you will benefit from the pricing at € 119 per hour (BASIC Package).
  3. In the case of monthly use of less than 5 hours of production, the rate of € 129 per hour will apply (ON DEMAND Package).
  4. If you don’t consume hours of production, you won’t be charged!

Don’t hesitate to contact us via the contact section if you have any questions

Due to our Business Model of billing per minute, we bill your Uncode account when you validate its estimate in the case of evolution and only when the request is completed and you validated it in the case of support request.

However, if we fail to meet deadlines or if our achievements do not meet the need you have transmitted to us or if you find bugs in our achievements, you can request a refund under a warranty period of 1 (one) month in the form of a credit note.

Before a refund is processed, please let us try to help you resolve the issue(s) you are having.
Please also note that a refund will not be accepted if you simply decide to not use our solutions or our customizations. We support our products and assist you in solving your problems, but we also hope that you are aware of what you are buying and why.

Our team is organized so that we also carry out your requests when you sleep, that is, 24/7 support.

We can maintain your Basware solution as well as those of your subsidiaries or your customers.

We can develop new features, fix bugs or unusual behavior, change the configuration of certain fields or the appearance of your Basware solution, etc. You don’t have to worry about quality – everything will be fine. If you want to know how we can help your Basware customer to maintain their solution without you having to interfere, go to our “White Label” section.

It depends on the complexity of the service request. We still try to meet the service levels below:

Duration of the request                                           Approximate delivery time

Beyond 1 hour                                                         Within 6 hours

Beyond 3 hours                                                       Within 12 hours

Beyond 5 hours                                                       Within 36 hours

Beyond 10 hours                                                     Within 96 hours

By default, all new accounts on the “Uncode” platform are currently configured for 1-step authentication. However, on a simple request from you, we can activate 2-step authentication (1-step) via Google’s trusted third party.
You can contact us via the Contact section to let us know your request.

If you wish to contact us for a question or a remark on copyright or legal notices, write to us via the Contact section..

Consultants generally follow the client’s instructions. If they think something is necessary, such as backups or a transit area (Recipe, Quality or Preproduction), they will offer it to the customer. In most cases, consultants download the client configuration locally, so that they do not stay connected to the client environment and have the ability to work only with code.

We work with Basware and its surrounding technologies: AnyERP Adapter, Basware Invoice Processing, Basware Purchase Management, Basware Alusta, Microsoft SQL Server, Kofax Capture, Kofax KTM, Kofax KIC. Some of our consultants are also familiar with SAP FI, ​​SAP CO, SAP MM, SAP SD, Oracle Applications, and other ERP solutions. However, if you have any doubts, do not hesitate to ask us with support via chat or otherwise via the Contact section. – they will respond to your request.

All tasks associated with Basware developments and configurations: new features, bug fixes, interface modifications, configuration or optimization with the server, etc…


Basic & Extended Packages

Uncode packages are de made to cater to people and organizations of different types and sizes.

Both to a client wishing a one-time intervention to solve a specific case or simply to perform a test of our support team via the ON DEMAND package.

But also for a client who wants more recurrent interventions; system administration on Basware, small or large changes via the BASIC and STANDARD packages.

For larger companies, the PREMIUM package is used and if not for larger volumes, you can contact us directly.

Yes that’s right! Registration gives you access to our customer account tracking platform and all its features.

Before we start working together, we will submit a contract to you to be digitally signed to confirm our common relationship.

Please contact us via the contact section if necessary.

Don’t worry, you don’t need to manage this type of problem, billing will automatically adjust to your monthly consumption. Depending on your consumption of the month, your billing will be degressive. The more you consume, the lower your hourly rate will be!

Estimates are applicable only in the case of change requests or one-time work (study or other). To do this, please provide us with all the necessary elements (detailed description of the application, configuration files or access to systems, FTP). We can then assign a consultant to give you a free estimate and perhaps a better suggestion. If you agree with the quote, you validate the completion of the application and the consultant starts the realization. You will only be charged when the application is closed as a result of your agreement.

As part of a Support or Incident request, no estimate is provided.

Of course. Please contact the support directly via the Contact section.

Because of our location, we prefer support via the Microsoft Teams application for all our packages. However, if you can’t access this application, we can do this through other applications like TeamViewer or if not over the phone.

White brand solution

The “White Brand” solution is primarily aimed at IT service providers. It saves you 100% of your time.

Your current customers can make requests through our internal management tool and Uncode consultants will complete the application on your behalf.

The “White Brand” solution works through a shared compensation model. We charge you directly through your customer’s account, which only you can view the invoices from. To see our various packages, please go to our Pricing section.

For a “White Brand” solution request, please contact us.