You are interested in our services and want to know more before contacting us or getting started?

This article is made for you!

Uncode offers to End Customers and Service Agencies online support on Purchase To Pay solutions and mainly on solutions from KOFAX and BasWare publishers.

The advantage of Uncode support is firstly that it is non-binding on your part! That is, you don’t have to have a monthly plan to consume. You only pay for what you consume!

Monthly Consumption Example:

  • 1st Month: You consume 5 hours, you will be billed €625 Excluding tax, either an hourly rate of €125 Excluding tax.
  • 2nd Month: You consume 10 hours, you will be billed €1250 Excluding tax, either an hourly rate of €125 Excluding tax.
  • 3rd Month: You have not used anything, you will not be billed.
  • 4th Month: You consume 23 hours, you will be billed €2645 Excluding tax, either an hourly rate of €115 Excluding tax.

You will also notice that the pricing is degressive based on monthly consumption. For more details, you can consult our Pricing section.

The second advantage of Uncode support is its pricing system. This remains the same regardless of the day or time of day; whether it’s a holiday, a weekend, in the evening or early in the morning. You benefit from a single price which is only decreasing according to your consumption.

How to start?

If you want to go further, you can contact us via the contact form so that we can discuss your needs more precisely.

If you are in a hurry, you can contact us directly via Live Chat and at the same time start creating your profile via the Connection section.

Find below the different steps allowing you to create your first UNCODE support request:


  • Step 1

    Telephone Interview

    Make an appointment with one of our advisers where we will present our offer, our services and our pricing system.

  • Step 2

    Estimate Sending

    Following our first meeting, we will create your personal space for you if necessary and we will send you an estimate or a first version of the contract according to your needs.

  • Step 3

    Second Telephone Interview

    During this second meeting, we will discuss the terms of the service and, if necessary, we will tackle the "Support" phase.

  • Step 4

    Quote or Contract Validation

    In your personal area, you will find the history of our exchanges as well as an estimate or contract recalling the elements discussed during our first meeting. Once consulted and if they suit you, you can validate them directly via your personal area.

  • Step 5

    Support (optional)

    Definition and implementation of connectivity to your systems, of a working environment.

  • Step 6

    Creating a Request

    Creation of your first Uncode support request via your personal area.

  • Step 7

    Realization of the request

    Realization of your support request by our teams.

  • Step 8

    Request Validation

    Once the support request is done, we submit it to you for validation before closing.

  • Step 9

    Request Billing

    Once the request is closed, the request is automatically taken into account in the monthly billing schedule.