What we do
Need a hand? Our live support is there for you.
Expert in the Purchase to Pay domain, we support companies in the Basware and Kofax support function to help you deal with your daily issues via our online support platform.
BOOST BASWARE PERFORMANCE
All our tickets are processed and tested by Basware expert consultants.
TAKEN INTO ACCOUNT WITHIN 1HR MAX.
Your BasWare enhancement or incident request is assigned to one of our consultants from the start.
BILLING PER MINUTE
A business model based on a minute billing system.
FREE SUPPORT
Open a free support ticket to get a pre-analysis and an estimate of your needs.
SUPPORT 24/7
Our support is available via the platform 24/7.
4 HOURS ON AVERAGE
4 hours! This is the average processing time for each ticket.
+423
TICKETS PROCESSED
4
ONLINE SUPPORT
9
HAPPY CLIENTS
+4380
COFFEE CUPS
Consulting in Purchase To Pay & Dematerialization Solution
With more than 10 years of experience in Purchase To Pay advice on BasWare technology, we strive to achieve the following objectives: advise, develop, empower, improve and maintain your BasWare solution.
Our goal is to develop your skills, allow you to feel more confident and maintain your solution yourself. We work strictly with you and do research to first understand your needs and the needs of your business teams or customers. We work with large companies as well as with small and medium-sized companies in different sectors and we use the latest communication technologies to guarantee you a level of service equivalent to a service on site.
Design and Development of Basware Solutions
We are continuously working on improving our Basware solutions for our customers. Our expertise on BasWare solutions allows you to benefit from preconfigured solutions for your BasWare architecture.
In the event that you only need a specific change or an anomaly correction for your BasWare solution. You can tell us what you need and we will provide you with an estimate as soon as possible.
For extended support of your BasWare solution, our dedicated team is at your disposal via the Support section. You can ask as many questions as you want, including pre-request questions, technical questions, bug reports, suggestions, etc.
Pricing
Flexible packages to meet all your needs: support, incident resolution, enhancements, ...
ON DEMAND
Don't need monthly support?- 7/5 Online support
- 1 hour
- € 135 per hour
- Chat support & screen sharing
- Telephone support
- Setting up a VPN connection
BASIC
Ideal for: small corrections and occasional maintenance- 24/7 Online Support
- 5 hours per month
- € 125 per additional hour
- Chat support & screen sharing
- Telephone support
- Setting up a VPN connection
STANDARD
Ideal for: the usual enhancements and maintenance- 24/7 Online Support
- 20 hours per month
- € 115 per additional hour
- Chat support & screen sharing
- Telephone support
- Setting up a VPN connection
PREMIUM
Ideal for: IT Services Companies, IT services and Business teams- 24/7 Online Support
- 60 hours per month
- € 105 per additional hour
- Chat support & screen sharing
- Telephone support
- Setting up a VPN connection
On the side of our blog
We love Basware solutions so much that we keep talking about it in our blog.
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