Pricing | Uncode - Need BasWare support, an evolution or a correction?

Uncode in a few figures. . .

Need an evolution or a correction? Our live support is there for you.


+363

TICKETS PROCESSED

2

ONLINE SUPPORT

6

HAPPY CLIENTS

+1092

COFFEE CUPS

BOOST BASWARE PERFORMANCE

All our tickets are processed and tested by Basware expert consultants.

TAKEN INTO ACCOUNT WITHIN 1HR MAX.

Your BasWare enhancement or incident request is assigned to one of our consultants from the start.

BILLING PER MINUTE

A business model based on a minute billing system.

FREE SUPPORT

Open a free support ticket to get a pre-analysis and an estimate of your needs.

SUPPORT 24/7

Our support is available via the platform 24/7.

4 HOURS ON AVERAGE

4 hours! This is the average processing time for each ticket.

FREELANCE & IT Services Company

Average time to find a consultant: 3 days 20%
The consultant begins to work on the task: depending on availability 50%
Are the consultants pre-evaluated? No 50%
Quality of configuration or code? You will never know 50%
Probability of failure: 50% 50%
Communication level: Occasional 30%
The consultant fails to complete the task or does not have time for a new one: start sourcing again 50%

UNCODE

We hire and assign a consultant for you: from the 1st hour 100%
The consultant begins to work on the task: up to 1 hour after his assignment 90%
Are the consultants pre-evaluated? Yes 100%
Quality of configuration or code? High 95%
Probability of failure: 5% 95%
Communication level: Frequent 90%
The consultant fails to complete the task or does not have time for a new one: We assign a new consultant 100%
CUSTOMER SATISFACTION

With a continuously enriched BasWare Knowledge Base, you will love our Support area.

CUSTOMER SUPPORT 24/7 - 365 DAYS

Submit your need the day before and it will be done the next morning. All this for the same price!

AVERAGE DELIVERY TIME

The average delivery time for our last tickets is 4 hours!

FREE ESTIMATE

Do not hesitate to submit your needs, our estimates are free!

ON DEMAND

Don't need monthly support?
€ 129per hour
  • 7/5 Online support
  • 1 hour
  • € 129 per hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

STANDARD

Ideal for: the usual enhancements and maintenance
€ 2180per month
  • 24/7 Online Support
  • 20 hours per month
  • € 109 per additional hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

PREMIUM

Ideal for: IT Services Companies, IT services and Business teams
€ 5940per month
  • 24/7 Online Support
  • 60 hours per month
  • € 99€ per additional hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

FAQ | Uncode - Qualified and Approved BasWare Support for End Customers and IT Services Company

General Questions

For the moment, all our consultants are located in France (mainly in Paris)

Not only do we hire the best consultants in their field for the team, but we also assign requests to consultants who “really” know how to deal with them as quickly as possible.

All requests related to developments, Basware settings: new features, bug correction, modification of the presentation of fields, KPI Monitor requests, optimization of the Basware server, etc…

To contact us and create a ticket with our support, simply go to our Support section and fill out the form for your support request. After that, we will provide you with an estimate based on your request.
In case you accept the quote, we will send you a contract to sign electronically so that we can start working together at the best price.

You don’t need to choose a specific formula! Your billing will automatically be adjusted to your monthly consumption on a declining basis.

Packages available:

  • ON DEMAND package: € 129 per hour
  • BASIC package: € 119 per hour
  • STANDARD package: € 109 per hour
  • PREMIUM package: € 99 per hour

Examples:

  1. If the first month you consume more than 60 hours of production, you will directly benefit from a rate of € 99 per hour (PREMIUM Package).
  2. If the second month, you only used 6 hours of realization, you will benefit from the pricing at € 119 per hour (BASIC Package).
  3. In the case of monthly use of less than 5 hours of production, the rate of € 129 per hour will apply (ON DEMAND Package).
  4. If you don’t consume hours of production, you won’t be charged!

Don’t hesitate to contact us via the contact section if you have any questions

Due to our Business Model of billing per minute, we bill your Uncode account when you validate its estimate in the case of evolution and only when the request is completed and you validated it in the case of support request.

However, if we fail to meet deadlines or if our achievements do not meet the need you have transmitted to us or if you find bugs in our achievements, you can request a refund under a warranty period of 1 (one) month in the form of a credit note.

Before a refund is processed, please let us try to help you resolve the issue(s) you are having.
Please also note that a refund will not be accepted if you simply decide to not use our solutions or our customizations. We support our products and assist you in solving your problems, but we also hope that you are aware of what you are buying and why.

Our team is organized so that we also carry out your requests when you sleep, that is, 24/7 support.

We can maintain your Basware solution as well as those of your subsidiaries or your customers.

We can develop new features, fix bugs or unusual behavior, change the configuration of certain fields or the appearance of your Basware solution, etc. You don’t have to worry about quality – everything will be fine. If you want to know how we can help your Basware customer to maintain their solution without you having to interfere, go to our “White Label” section.

It depends on the complexity of the service request. We still try to meet the service levels below:

Duration of the request                                           Approximate delivery time

Beyond 1 hour                                                         Within 6 hours

Beyond 3 hours                                                       Within 12 hours

Beyond 5 hours                                                       Within 36 hours

Beyond 10 hours                                                     Within 96 hours

By default, all new accounts on the “Uncode” platform are currently configured for 1-step authentication. However, on a simple request from you, we can activate 2-step authentication (1-step) via Google’s trusted third party.
You can contact us via the Contact section to let us know your request.

If you wish to contact us for a question or a remark on copyright or legal notices, write to us via the Contact section..

Consultants generally follow the client’s instructions. If they think something is necessary, such as backups or a transit area (Recipe, Quality or Preproduction), they will offer it to the customer. In most cases, consultants download the client configuration locally, so that they do not stay connected to the client environment and have the ability to work only with code.

We work with Basware and its surrounding technologies: AnyERP Adapter, Basware Invoice Processing, Basware Purchase Management, Basware Alusta, Microsoft SQL Server, Kofax Capture, Kofax KTM, Kofax KIC. Some of our consultants are also familiar with SAP FI, ​​SAP CO, SAP MM, SAP SD, Oracle Applications, and other ERP solutions. However, if you have any doubts, do not hesitate to ask us with support via chat or otherwise via the Contact section. – they will respond to your request.

All tasks associated with Basware developments and configurations: new features, bug fixes, interface modifications, configuration or optimization with the server, etc…


Basic & Extended Packages

Uncode packages are de made to cater to people and organizations of different types and sizes.

Both to a client wishing a one-time intervention to solve a specific case or simply to perform a test of our support team via the ON DEMAND package.

But also for a client who wants more recurrent interventions; system administration on Basware, small or large changes via the BASIC and STANDARD packages.

For larger companies, the PREMIUM package is used and if not for larger volumes, you can contact us directly.

Yes that’s right! Registration gives you access to our customer account tracking platform and all its features.

Before we start working together, we will submit a contract to you to be digitally signed to confirm our common relationship.

Please contact us via the contact section if necessary.

Don’t worry, you don’t need to manage this type of problem, billing will automatically adjust to your monthly consumption. Depending on your consumption of the month, your billing will be degressive. The more you consume, the lower your hourly rate will be!

Estimates are applicable only in the case of change requests or one-time work (study or other). To do this, please provide us with all the necessary elements (detailed description of the application, configuration files or access to systems, FTP). We can then assign a consultant to give you a free estimate and perhaps a better suggestion. If you agree with the quote, you validate the completion of the application and the consultant starts the realization. You will only be charged when the application is closed as a result of your agreement.

As part of a Support or Incident request, no estimate is provided.

Of course. Please contact the support directly via the Contact section.

Because of our location, we prefer support via the Microsoft Teams application for all our packages. However, if you can’t access this application, we can do this through other applications like TeamViewer or if not over the phone.

White brand solution

The “White Brand” solution is primarily aimed at IT service providers. It saves you 100% of your time.

Your current customers can make requests through our internal management tool and Uncode consultants will complete the application on your behalf.

The “White Brand” solution works through a shared compensation model. We charge you directly through your customer’s account, which only you can view the invoices from. To see our various packages, please go to our Pricing section.

For a “White Brand” solution request, please contact us.


Support | Qualified and Approved BasWare Support for End Customers and IT Services Company

Fill out this form for your support request
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Contact | Uncode - We Are Always There For You!

Let's talk
together.

We Are Always There For You!

Beyond working hours, we are always online. There are no closing hours to chat with us. If you need us, we're here. We will not let you down whether you are located in Paris, Amsterdam or Spain.


Votre Nom et Prénom (obligatoire)

Votre E-mail (obligatoire)

Votre Message


Other information

A quick question? Send us an e-mail ;)
E-mail: contact@uncode.co


Let's chat together!

STANDARD Package

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PREMIUM Package

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ON DEMAND Package

Fill out this form to get a quote
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2
3

What exactly are you looking for?


BASIC Package

Fill out this form to get a quote
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Uncode | Qualified and Approved BasWare Support for End Customers and IT Services Company

What we do

Need a hand? Our live support is there for you.


BOOST BASWARE PERFORMANCE

All our tickets are processed and tested by Basware expert consultants.

TAKEN INTO ACCOUNT WITHIN 1HR MAX.

Your BasWare enhancement or incident request is assigned to one of our consultants from the start.

BILLING PER MINUTE

A business model based on a minute billing system.

FREE SUPPORT

Open a free support ticket to get a pre-analysis and an estimate of your needs.

SUPPORT 24/7

Our support is available via the platform 24/7.

4 HOURS ON AVERAGE

4 hours! This is the average processing time for each ticket.

+363

TICKETS PROCESSED

2

ONLINE SUPPORT

6

HAPPY CLIENTS

+1092

COFFEE CUPS

Consulting in Purchase To Pay & Dematerialization Solution


With more than 10 years of experience in Purchase To Pay advice on BasWare technology, we strive to achieve the following objectives: advise, develop, empower, improve and maintain your BasWare solution.
Our goal is to develop your skills, allow you to feel more confident and maintain your solution yourself. We work strictly with you and do research to first understand your needs and the needs of your business teams or customers. We work with large companies as well as with small and medium-sized companies in different sectors and we use the latest communication technologies to guarantee you a level of service equivalent to a service on site.

Design and Development of Basware Solutions


We are continuously working on improving our Basware solutions for our customers. Our expertise on BasWare solutions allows you to benefit from preconfigured solutions for your BasWare architecture.
In the event that you only need a specific change or an anomaly correction for your BasWare solution. You can tell us what you need and we will provide you with an estimate as soon as possible.
For extended support of your BasWare solution, our dedicated team is at your disposal via the Support section. You can ask as many questions as you want, including pre-request questions, technical questions, bug reports, suggestions, etc.

Pricing

Flexible packages to meet all your needs: support, incident resolution, enhancements, ...


ON DEMAND

Don't need monthly support?
€ 129per hour
  • 7/5 Online support
  • 1 hour
  • € 129 per hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

STANDARD

Ideal for: the usual enhancements and maintenance
€ 2180per month
  • 24/7 Online Support
  • 20 hours per month
  • € 109 per additional hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

PREMIUM

Ideal for: IT Services Companies, IT services and Business teams
€ 5940per month
  • 24/7 Online Support
  • 60 hours per month
  • € 99 per additional hour
  • Chat support & screen sharing
  • Telephone support
  • Setting up a VPN connection

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